Returns & Exchanges

At Mack Avenue Music Group, we want you to be completely satisfied with your purchase. If you receive a damaged or defective item, you may return it within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and details regarding the item you wish to return or exchange.

• 2.
  Prepare Your Package

  Ensure the item is in its original condition and packaging, including all inserts and protective sleeves, to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Replacement

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your replacement within 5-7 business days.